Don't see your question here?
Call 860-496-4900 and ask for our sales
department, we'll be happy to discuss your question.
Who uses Visual Control Room?
What computer equipment do I have to purchase?
Does Visual Control Room work with multiple dispatchers in different
locations?
Can I export my existing customer records to Visual Control Room?
Do I have to change my business model to fit the software?
Who uses Visual Control Room
Any company managing a field workforce or routing people or vehicles
to multiple stops a day will see signficant gains in productivity and
huge reductions in operating costs by using Visual Control Room. Current
users are both large and small businesses, some with as few as 6 people
on the road and others with as many as 150 -- there is no limit -- from
industries such as retail, transportation and distribution, landscapers,
HVAC technicians, alarm companies, furniture and appliance delivery and
repair, convenience store merchandisers, property managers, and more.
Typically, within a company, it's the dispatchers, customer service
reps and managers who are using the system on a daily basis.
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What computer equipment do I have to purchase?
Maybe nothing. Visual Control Room is available in a thin-client version
(server-based) as well as thick client (installed locally on stand-alone
PCs). Here are the requirements for each set-up:
Thin Client
- A Windows 2000 application server; 750Mhz, 512MB memory and 10GB
hard drive.
- A Windows 2000 database server; 750Mhz, 512MB memory and 10GB hard
drive
- MS SQL license
- Broadband Internet connection
- Ideally, but not necessary, PCs connecting to Visual Control Room
should be Windows 2000 or greater with 256MB memory and a 600Mhz Pentium
processor.
Thick Client
- PC or laptop running Windows 2000 or greater
- 750Mhz, 512MB memory and 10GB hard drive.
- Broadband Internet connection
- If you own the hardware for your preferred installation, then there
is nothing further that needs to be purchased.
We'll be happy to help you determine whether your existing hardware
is suitable for Visual Control Room. Just contact us at your convenience.
Our phone number is 860-496-4900.
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Does Visual Control Room work with multiple dispatchers in different
locations?
Visual Control Room is a true multi-user system. Any number of users
can share the same real-time data, even from different locations. Dispatchers,
Customer Service Reps, Managers and anyone else you approve can all access
the system, whether they are in the same room or in different States.
Visual Control allows you to control security, so that you can grant
different users access to just the information they need in order to
perform their job function.
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Can I export my existing customer records to Visual Control Room?
Yes. We have created an easy interface just for this purpose, and have
already assisted hundreds of customers import their existing customer
records, work histories, employee records, vehicle inventories, territories
and other critical data. Nothing will be lost in the transisition to
Visual Control Room.
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Do I have to change my business model to fit the software?
No. Visual Control Room contains numerous customizeable fields, accomodating
hundreds of unique business rules. VCR can also interface with existing
host systems to capture and record information.
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