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Keep in Touch with Customers.
Confirming delivery times with customers is much easier and a lot quicker with Visual Control Room. The system is built to automatically make customer calls to confirm scheduled delivery or arrival times. Or, your customers can call the system anytime to obtain their schedule.

Easy to Use.
Visual Control Room's automated Visual Customer Notification makes communicating with your customers and field resources easy. It works with a simple telephony-based "board" that plugs right into the same PC computer you use to work with the main Visual Control Room system. You only need to build the daily work schedule – Visual Phone Response takes over from there.

Customers Can Check Status.
Missed arrival times are sometimes unavoidable. But nothing annoys customers more than not knowing when you will actually arrive. Visual Phone Response allows you to reduce this embarrassing circumstance. Your customers can stay updated about arrival status throughout the day using the automated telephone response system. Field resources can call in to update work orders and job status – so your customers can always know up-to-date times when you will be arriving.

Frequent and Automatic Work Status Updates.
Field resources can use any ordinary or cellular phone to automatically update the status of when a job is complete or if a delay has occurred. As soon as field resources update their work status, all other aspects of the database, such as the Visual Job Tracking work progress chart and customer work status records are automatically brought up-to-date. Your customers will know exactly when to expect your arrival. And you'll know exactly where your resources are located all the time. Visual Phone Response can also provide automated "time clock" functionality with verification of work start and end times, which help to eliminate incorrect or fraudulent work time reporting.