| Geeks On Call doubles
the number of daily stops using Visual Control Room |
 |
Fast growing national franchise uses computer technology
to automate service call scheduling.
(TORRINGTON, CT) Geeks On Call® (www.geeksoncall.com)
has seen explosive growth in their franchise operation, quickly
becoming the nation’s premier provider of on-site computer
services. After a successful start-up in 1999, today
the Company operates via 320 independently owned and operated
franchise locations throughout the United States. Everyday,
those franchisees send techs to customer homes and businesses
to repair computer problems, install new hardware/software
or perform maintenance procedures. All the routing,
scheduling and dispatching of hundreds of field workers every
day is handled by Visual Control Room.
Since installing and using VCR, technicians have doubled
the number of customers they see from 2 or 3 per day to more
than 5 per day. The company has also seen major cost
savings in travel and operational expenses.
One system serves both the corporate office and all franchisees
across the company, regardless of number. The VCR system
is completely multi-user, so all dispatchers and management
team members, at either the franchise or corporate levels,
can access and use the system simultaneously. With detailed
and full-color graphical computer maps right on each dispatchers’
desktop monitor, Visual Control Room allows all users at Geeks
On Call® to see in a glance exactly where each technician
is working at any given point during the day. Customer
service representatives in the national call center have access
to all schedules for all technicians nationwide. Local
operators see only their own technicians’ schedules.
VCR automatically assigns any new work to the appropriate
technician based on skill, and then schedules the job based
on a number of customizable business rules, including: priority
of the customer need, mileage efficiency as well as the other
jobs already on the technician’s schedule. CSRs can
see the scheduling result on screen, and provide arrival times
to the customers. The new customer stop information
then reaches the technician using any combination of Nextel,
RIM pagers or almost any other wireless or cell phone device.
InterGis company president Steve Brown commented, “When companies
like Geeks On Call® use InterGis systems to automate and schedule
daily scheduling, routing and dispatching tasks, new
levels of productivity are achieved – even to the point of
doubling the amount of work performed each day, as is the
case with Geeks on Call.”
InterGis creates and markets proprietary software solutions
that perform automated routing, scheduling and vehicle optimization
for companies who have transportation, delivery or distribution
fleets and for companies who have field service or mobile
workers. InterGis products are designed to bring cost-saving,
operational efficiencies to these businesses by providing
software that produces the least cost assignment and best
utilization of resources of work to be done, through a suite
of easy-to-use, visual/graphic tools. InterGis also
offers their software to developers and other business associates
who are looking to form partnerships in marketing complete
solutions, or use the routing, scheduling and mapping engine
within their own software applications.
For more information, contact InterGis at 860.496.4900, sales@intergis.com
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