BOSCOV'S sees 40% increase in work orders

With Visual Control Room in place, Boscov's service technicians are now dispatched with less cost, fewer dispatchers and are performing more work per day.

(TORRINGTON, CT)  Boscov's operates 40 full-service department stores in a 5-state region throughout the Mid-Atlantic States.  In addition to selling retail merchandise, Boscov's has a large service department that performs over one million customer services each year, ranging from installations, and repairs to maintenance services for just about anything found in a home:  Appliances, lawn and garden equipment, exercise equipment, electronics such as DVD players and today's high-tech home entertainment goods.  All of the work assignments are scheduled and managed from a centralized call center and dispatching location using Visual Control Room, InterGis' automated routing, scheduling, dispatching and management information system.

The system automatically and efficiently schedules and routes each workday for every technician, and then displays the routes on a full-color graphical map.  With Visual Control Room in place, Boscov's now performs 40% more work assignments each day with the same number of technicians.  In addition, the company has seen a 50% reduction in the number of technicians traveling more than 150 miles per day.

Using VCR simplified the daily dispatching routine for Boscov's.  The Company eliminated one dispatch position and the remaining dispatcher spends only minutes managing assignments, rather than the hours it would take two people using manual methods with paper maps and pushpins.  Operations managers know where everyone is working, allowing them to manage their techs more efficiently.

InterGis creates and markets proprietary software solutions that perform automated routing, scheduling and vehicle optimization for companies who have transportation, delivery or distribution fleets and for companies who have field service or mobile workers.  InterGis products are designed to bring cost-saving, operational efficiencies to these businesses by providing software that produces the least cost assignment and best utilization of resources of work to be done, through a suite of easy-to-use, visual/graphic tools.  InterGis also offers their software to developers and other business associates who are looking to form partnerships in marketing complete solutions, or use the routing, scheduling and mapping engine within their own software applications. 

> More News