Work Order Management

To ensure you get the most from your Intergis solutions – today and in the future - we provide you comprehensive services and ongoing support via a team of experienced field services professionals.

Intergis experts have the right skills and experience to span the distinct needs of small and mid-sized businesses as well as large enterprises. Using best practices, our consultants deliver seamless implementation, training and integration services that ensure your solution is well-designed, is deployed properly and operates exceptionally. Our training and support staff is considered one of the best in the industry—getting you off to a great start and giving you the ongoing support you need.

Implementation and Integration Services. We deploy our Work Order Management Solution efficiently so that your company can take full advantage of all beneficial features. Intergis implementation specialists enable a smooth transition for your dispatchers and mobile workers with minimal/no business disruptions. Experienced project specialists work as your advocates and manage the process to completion.

Training Services. From monthly “Quick Start” online training programs to customized group and one-on-one learning sessions, Intergis training specialists will help you transition easily and quickly into your new Intergis solution. We also offer continued training and education to fully leverage your solution’s features and functionalities.

Ongoing Support. You can count on Intergis support to keep your solution running, and up-to-date with the latest software release and current mapping data, increasing the value of your Intergis solution, ensuring it remains a fundamental tool for growth and success.

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The Work Order Management Solution automates the unavoidable paperwork faced by virtually any business in every industry with a field services workforce. Work Order Management puts paperwork at one’s fingertips through an approved mobile device and allows routine forms, schedules and timesheets – virtually any written document -- to be electronically executed. The productivity gains your business will enjoy will be matched by benefits provided for your workers.

When managers and workers are no longer shuffling paperwork for various transactions or from multiple origins, your business will have a clearer picture of just what it takes to get the job done – and far more time to do it.

Gain insight into your operations.  Tune your business to peak operating performance by capturing in real-time the progression of daily work and the time each work function takes. You can then generate the reports that answer key management questions.

Control costs.  With Work Order Management, Intergis customers have experienced up to a 25 percent decrease in operational costs. Reduced paperwork and back-office reconciliation reduces overtime and labor costs. Extending work orders electronically to the point of the transaction improves visibility into your business process and will increase work-order capacity and vehicle utilization.

Reduce complexity. By automating your business processes, you get comprehensive information quickly, reducing the complexity that paperwork introduces.

Improve productivity. Optimize your drivers’ time and get more done in less time. Re-coup significant time by shifting manual processes and paperwork to automated, electronically processed work that gets completed fast.

Decrease risk.  Know exactly where your workers are and have been. All information is stored and easily accessible.

Improve customer service. Keep in touch with customers about scheduled arrival times and unexpected changes. Mobile employees receive up-to-date work order instructions, and can update the work-order status in real-time, including customer feedback, work order exceptions, and customer signatures.

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Eliminating paperwork in the home office as well as in the field is a priority for most businesses for improved productivity, reduced costs and efficient operations. The Work Order Management Solution streamlines and automates processes for businesses that deliver products and services through a mobile workforce, reducing time-consuming paperwork and manual processes.

Create work orders within the Intergis platform, or extend your existing back-office order entry system out to the point of the transaction using Work Order Management with Web Services. Work Order Management is a robust software solution that automates almost all field management processes, including:

 
• Schedules for drivers
• Time sheets
• Work completion forms
• Customer signature forms
• Sales receipts
• Other documents handled by your field force on behalf of the business

Instead of traveling to the office to pick up daily work orders and schedules, your mobile workers can receive their daily, optimized work schedules electronically on handheld devices or personal computers. Instead of separate pieces of paper, work orders are electronically transferred back to the office upon completion.

In the office, you can easily track and monitor the workers’ progress throughout the day. You know when they get to each of their locations, the route is optimally scheduled for the least driving distance and customers are kept up to date on scheduled arrival. When your workers arrive at customers’ sites, they can check off services provided, using their mobile devices, and the information is routed back to the back office.

With the Work Order Management Solution, your workers can also print invoices on the spot and process credit card payments. In the back office, all of this information is being received, responded to, updated and stored - automatically. Payroll activities are processed based on time worked, number of deliveries made and other compensation-affecting factors. Work flows effortlessly and is traceable, track-able.

Request a FREE ROI Analysis or Product Demo.