RouteScript

To ensure you get the most from your Intergis solutions – today and in the future - we provide you comprehensive services and ongoing support via a team of experienced software and development professionals.

Intergis experts have the right skills and experience that span the distinct needs of small business as well as the more complex requirements of large enterprises. Using best practices, our consultants deliver seamless integration that ensures your solution is well designed, is implemented properly and operates exceptionally. Our training and support staff is considered one of the best in the industry—getting you off to a great start and giving you the ongoing support you need.

Implementation and Integration Services. Deploy the RouteScript Solution quickly to take full advantage of the all the beneficial features included in your solution. Intergis implementation specialists enable a smooth transition for your dispatchers and mobile field services personnel with minimal/no business disruptions. Experienced project specialists work as your advocate and manage the process to completion.

Training Services. From monthly “Quick Start” online training programs to customized group and one-on-one learning sessions, Intergis training specialists will help you transition easily and quickly with your new Intergis solution. We also offer continued training and education if you have targeted objectives to fully leverage your solution’s features and functionalities.

Ongoing Support. You can count on Intergis support to keep your solution running, and up-to-date with the latest software release and current mapping data, increasing the value of your Intergis solution, ensuring it remains a fundamental tool for growth and success.

The RouteScript Solution is designed to allow you to create “macros” to accomplish two distinct things. First, RouteScript allows you to create a custom tool on the Visual Control Room Solution’s application toolbar, to automate repetitive steps that a user would perform over and over again throughout the day. You define the steps, you define the tool.

For example, perhaps you would have a specialized RouteScript “macro” as an icon on your Visual Control Room (VCR) toolbar that allows a user to check for work to be scheduled in another host system, then downloads that data automatically into VCR and performs the necessary scheduling functions – all with one mouse click. Another example might be to have a RouteScript macro that the user executes on-demand to determine which activities are late, check to see if future scheduled jobs are in jeopardy, and send automated e-mails to customers about changes in schedules or arrival times. There is virtually no limit to the type of processes that can be easily created and managed with RouteScript macros.

Secondly, RouteScript macros can be used to create independent, executable “batch” processes that can be scheduled to run automatically based on a predetermined scheduled, time interval, triggering event from an outside system or activity, or from a defined set of custom rules. For example, you might want to automatically exchange information between the VCR system database and your host system; automatically build out routes; send the routes to your techs’ handhelds; manage GPS data coming into the VCR system to check for off-route or GeoFence violations; or many other tasks or processes that you want to automate. Virtually any type of process or procedure that would better serve your organization as an automated task or service can be performed automatically with a batch RouteScript.

Customize any function quickly and easily, with multiple tasks bundled. Dispatching workers, importing customer data, scheduling same-day services, tracking mobile resources and generating reports, to name just a few, can be completely customized and automated using point-and-click screens built into RouteScript.

Imagine a total software solution package that takes the daily grind and guesswork out of planning, scheduling and dispatching field technicians or delivery/pick-up personnel. Imagine informing your customers automatically with your arrival time, and having your field resources automatically update the status of their work from the field.

You know what's happening with your business minute-by-minute. All the management reporting and back office tools are a part of the system.

The RouteScript Solution is an automation tool used in environments where management of fleets of vehicles, commandeered by large numbers of service technicians, answering hundreds of customer calls, is the norm.

RouteScript is a scripting language, created by Intergis, that successfully integrates Intergis routing, scheduling and dispatching data as well as customer information, driver and worker locations, service tasks and work orders and more than 200 other customizable business rules into any back-office or host application, in order to provide optimized schedules and routes.

For instance, as the workday draws to a close, your RouteScript macro batches all the orders received during the day, matches the orders with the route, vehicles and technicians and forwards the completed schedules for tomorrow to the applications, desktops and individuals you’ve designated.

The results are displayed within the host application and can be run in real-time, scheduled in batch mode or executed based on triggering events. Users of Intergis' Visual Control Room Solution can interface VCR with RouteScript to customize and automate any function within the application.

Any CRM, enterprise or web-enabled application managing data can take advantage of the powerful RouteScript tool. The range of capabilities that RouteScript can deliver to existing applications is numerous and includes literally hundreds of typical tasks routinely performed manually by companies managing field services or transportation and delivery operations. Some of these functions include:

• Mapping of customer locations
• Optimizing routes for multiple stops a day for multiple workers/drivers
• Managing and assigning work orders to the correct field resource
• Automating dispatching functions
• Enabling data to be transmitted to wireless devices
• GPS tracking
• Automating customer communications
• Improving incoming/outgoing customer service calls
• A complete set of management reporting capabilities