Yale at head of its class using Intergis Routing, Scheduling and Dispatch Software
Equipment company sees 17 percent increase in work capacity
Yale Materials Handling Corporation markets a full line of energy efficient materials handling lift truck products and services, including electric, gas, LP-gas and diesel powered lift trucks as well as narrow aisle and motorized hand trucks. Yale offers comprehensive Fleet Management services, as well as Yale® service, parts, financing and training.
When Yale – an expert in the fleet management business – needed a solution to handle its routing, scheduling and dispatch, it chose the Intergis Visual Control Room (VCR) Solution for its ambitious operation. VCR automates the time-intensive work of scheduling and routing service technicians and other Yale specialists for optimum customer service and efficient internal operations. With detailed and full-color graphical computer maps right on each dispatchers’ desktop monitor, Intergis VCR allows users at Yale to see at a glance where each mobile resource is working at any given point during the day. GPS tracking provides the real-time visibility Yale needs for the minute-by-minute updates that keep the business humming.
Intergis VCR can automatically assign new work to the appropriate service technician based on skill - and then can schedule the job based on a number of customizable business rules, including priority of the customer need, mileage efficiency as well as the other jobs already on the technician’s schedule.
By automating the manual process of routing, scheduling, and dispatching using Intergis VCR, Yale has gone to the head of its class and seen a 17 percent increase in its schedule and work capacity.
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