Moon Services finds Intergis Mobile Resource Management out of this world

Moon Services, a 20-year old heating and air-conditioning company, supports rural residential and businesses in the Baltimore, Maryland to Philadelphia, Pennsylvania corridor.

Moon Services’ interest in a Mobile Resource Management (MRM) solution grew from its desire to increase customer retention and put a reliable tool into place that could easily and clearly resolve customer disputes.

Based on its calculations, Moon was “losing over $20,000 a year because of unnecessary overtime and customer disputes that could not be reconciled,” says Steve Moon, president of Moon Services. Also, because of Moon’s often-rural service areas, visibility into the fleet’s daily activities was imperative, specifically when vehicles and technicians were serving customers outside of wireless coverage areas.

Trying another onboard GPS system that proved unreliable, Moon went back to the drawing board, eventually choosing the Vericom MRM Solution, Intergis’ GPS vehicle tracking solutions. Moon chose Intergis “because of Intergis’ responsive, high-quality customer care and service reliability.”

Following easy installation that did not hamper fleet production, Intergis worked with Moon Services to access system features that were particularly important to the company. Automation of driver documentation such as mileage, time cards and scheduled maintenance helped Moon to reduce overtime and make accurate payroll. Scheduled maintenance reminders help the company keep its fleet in tip-top condition, saving money and reducing unanticipated downtime.

Visibility into its fleet – one of the features on Moon’s wish list – allows management to locate vehicles easily either in real-time or in playback, invaluable when needing documentation to show customers. Even when vehicles go out of wireless range, the system forwards activity information as soon as it returns to a wireless coverage area.

Moon Services has not only achieved the primary objectives of increasing customer retention and decreasing customer disputes, but it also increased fleet efficiency and reduced expenses. For instance, Moon reduced overtime by 12-15 hours each week, saving the company more than $18,000 per year. Each driver saves one tank of gas per month and is getting better mileage by driving well maintained vehicles and being more attuned to speeding.

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