Improved Operations Intelligence
Boscov's operates 40 full-service department stores throughout the Mid-Atlantic States. With its Intergis solution, this large retailer has significantly streamlined its services operations with automated routing, scheduling, dispatching and management of its technician force to achieve 40 percent more work performed per day. The Intergis Visual Control Room Solution is seamlessly integrated into Boscov’s call center for improved productivity levels for its 30 customer service representatives.
American Signature Furniture (ASF) designs, manufactures, sells, and delivers furniture in 19 eastern states in the U.S. Using the Intergis Visual Control Room Solution, a fleet management system to automate routing, scheduling and tracking -- tasks that used to take five hours and now take just 25 minutes -- has enabled ASF to significantly increase the weekly number of deliveries and repairs by 15 percent and its delivered dollars-per-mile traveled by a whopping 25 percent. ASF has also reduced its mileage costs by 15-20 percent using the route optimization system, and overtime expense for the delivery teams by 12 percent.
Geeks On Call® is quickly becoming the nation’s premier provider of on-site computer services. All the routing, scheduling and dispatching of hundreds of field workers every day is handled by the Visual Control Room Solution, Intergis routing, scheduling and dispatch software. The results: Technicians have doubled the number of customers they see from 2 or 3 per day to more than 5 per day. The company has also experienced major cost savings in travel and operational expenses.
Advanced Delivery Systems provides home delivery and set-up operations for Boston Home Interiors. Its manual processes have been replaced with an automated routing, scheduling, dispatching and customer notification system: the Intergis Visual Control Room Solution. Advanced Delivery Systems has achieved significant productivity gains with scheduling time reduced to just 30 minutes or less per day.
Daystar USA is a premier provider of exterior facilities maintenance programs. Intergis helped Daystar streamline its nationwide operations with its advanced routing, scheduling, and GPS-based tracking solution. The Intergis Visual Control Room Solution also provides complete automation for Daystar’s entire order processing and call center; and based on Daystar’s unique business needs, the Intergis professional services team created customized applications to better serve Daystar customers.
Edge Logistics, a technology-based transportation management and logistics company, serves companies seeking complete solutions to complex distribution requirements, custom tailoring reporting and delivery systems to customers’ precise needs. Edge Logistics uses the Intergis Visual Control Room (VCR) Solution in its 44 locations in 14 states operating with 1,000 resources in the field. Intergis’ multi-user software systems automate routing, scheduling, dispatching, vehicle optimization and all other mobile workforce needs on a national scale for Edge, which also utilizes many of the VCR’s unique modules matched to customers’ distinctive requirements.
Kurlander Electric Company, a family owned company for more than 30 years, was able to improve its operations and profitability with Intergis tracking and reporting solution, the Vericom MRM Solution. The company recommends Intergis to all contractors wishing to improve the bottom line.
Pirtek Space Coast provides customers in need of on-site hose services such as rental companies, construction sites, NASA and Cape Canaveral and local marinas. The company called on Intergis to help better manage and expand its existing territory with a team of four mobile service and sales technicians. Now, with the Vericom MRM Solution, Pirtek Space Coast is able to better track and manage its technicians, improving their productivity. The system was also easy to set up and use for immediate results.
Yale Materials Handling Corporation markets a full line of lift truck products and services, as well as motorized hand trucks. Yale offers comprehensive Fleet Management services, as well as Yale® service, parts, financing and training. Yale chose the Intergis Visual Control Room (VCR) Solution to automatically schedule, route and dispatch service technicians and others within the company; GPS tracking gives Yale real-time visibility into its mobile resources. With Intergis, Yale has seen a 17 percent increase in work capacity.
Cove Electric, a full-service electrical company, prides itself in maintaining the highest quality personnel in the field. After one week of operation, Intergis’ fleet management solution – the Vericom MRM Solution - is deemed “essential to have” based on immediate benefits of managing Cove’s drivers and vehicles.
