Geeks On Call doubles the number of daily stops using Intergis Visual Control Room

Geeks On Call® has seen explosive growth in its franchise operation, quickly becoming the nation’s premier provider of on-site computer services. After a successful start-up in 1999, today the company operates via 320 independently owned and operated franchise locations throughout the United States.  Everyday, those franchisees send technicians to customer homes and businesses to repair computer problems, install new hardware/software or perform maintenance procedures.  All the routing, scheduling and dispatching of hundreds of field workers every day is handled by Intergis routing, scheduling and dispatch software – the Intergis Visual Control Room (VCR) Solution.

Since installing and using VCR, technicians have doubled the number of customers they see from 2 or 3 per day to more than 5 per day.  The company has also seen major cost savings in travel and operational expenses.

One Intergis fleet management system serves both the corporate office and all franchisees across the company, regardless of number.  Intergis VCR is completely multi-user, so all dispatchers and management team members, at either the franchise or corporate levels, can access and use the system simultaneously.  With detailed and full-color graphical computer maps right on each dispatchers’ desktop monitor, Intergis VCR allows all users at Geeks On Call® to see in a glance exactly where each technician is working at any given point during the day.  Customer service representatives (CSR) in the national call center have access to all schedules for all technicians nationwide.  Local operators see only their own technicians’ schedules.

Intergis VCR automatically assigns any new work to the appropriate technician based on skill, and then schedules the job based on a number of customizable business rules, including: priority of the customer need, mileage efficiency as well as the other jobs already on the technician’s schedule.  CSRs can see the scheduling result on screen, and provide arrival times to the customers.  The new customer stop information then reaches the technician using any combination of Nextel, RIM pagers or almost any other wireless or cell phone device.

Intergis company president Steve Brown commented, “When companies like Geeks On Call® use Intergis systems to automate and schedule daily scheduling, routing and dispatching tasks,  new levels of productivity are achieved – even to the point of doubling the amount of work performed each day, as is the case with Geeks on Call.”

To learn more about Intergis Visual Control Room and other Mobile Resource Management solutions, click on Contact Us.