Daystar reaps big returns from Intergis Mobile Resource Management Solution

Daystar USA is located in Oxnard, California and has been in business for over 40 years. The company is a premier provider of system-wide exterior facilities maintenance programs to many leading retail, hospitality, grocery, pharmacy, food service chains, and property management companies.  Daystar contracts with a company’s corporate office to offer its maintenance services to all of remote sites located throughout the country.

To streamline its operations, Daystar engaged Intergis for advanced routing, scheduling, and GPS-based tracking. Now, using the Intergis Visual Control Room Solution, Daystar schedules all service people from its centralized site in California. Using the Intergis Integrated Voice Response application, service technicians report the completion of all jobs, using their standard cell phones. The system, in turn, automatically updates the job status so that managers always have an up-to-date view of ongoing and completed jobs.

The Intergis solution provides complete automation for Daystar’s entire order processing and call center. The Daystar customer service representatives utilize Intergis’ powerful querying and management tools to monitor status of jobs not completed and customers’ satisfaction levels. The Intergis solution maintains service agreements and calculates all billing and any costs for using contractors, where applicable, which in turn feeds the Daystar accounting systems.

Based on Daystar’s unique business needs, the Intergis professional services team created customized applications, including high-value customer service applications. Using a special Daystar Web portal, a customer enters his account number and observes all work done/completed at his retail or store locations, including pictures of the work performed.  The customer can also request a service order and view a complete history of work performed. 

To learn more about Intergis Mobile Resource Management solutions, Contact Us.

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