Case Studies A - Z
Advanced Delivery Systems
Advanced Delivery Systems provides home delivery and set-up operations for Boston Home Interiors. Its manual processes have been replaced with an automated routing, scheduling, dispatching and customer notification system: the Intergis Visual Control Room Solution. Advanced Delivery Systems has achieved significant productivity gains with scheduling time reduced to just 30 minutes or less per day.
American Signature Furniture
American Signature Furniture (ASF) designs, manufactures, sells, and delivers furniture in 19 eastern states in the U.S. Using the Intergis Visual Control Room Solution, a fleet management system to automate routing, scheduling and tracking -- tasks that used to take five hours and now take just 25 minutes -- has enabled ASF to significantly increase the weekly number of deliveries and repairs by 15 percent and its delivered dollars-per-mile traveled by a whopping 25 percent. ASF has also reduced its mileage costs by 15-20 percent using the route optimization system, and overtime expense for the delivery teams by 12 percent.
ARAMARK
ARAMARK, a leader in providing uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses throughout the U.S., will realize significant cost savings in its daily operations by using the Intergis Visual Control Room Solution to automate routing, scheduling, dispatching, and route/territory planning. The savings will reach millions of dollars in the form of transportation and employee-related costs by creating the most efficient delivery routes and work schedules possible.
Ashland Distribution
When Ashland Distribution, a division of Ashland Inc., a FORTUNE 500® diversified chemical company, wanted to improve its delivery services and distribution operations, it turned to Intergis. The Intergis Visual Control Room Solution provides Ashland Distribution with tracking, scheduling, dispatching and route optimization for 86 facilities and 550 mobile resources nationwide.
Atlantic Freight of Savannah
Atlantic Freight of Savannah services the air freight forwarder community, providing its customers with the latest in technology and friendly service. This customer-centric company selected Intergis to provide a tracking and reporting solution – the Vericom MRM Solution. Atlantic Freight of Savannah has experienced operational efficiencies and cost reductions attributable to reduced fuel consumption, elimination of unauthorized vehicle use and improved routing and scheduling.
Boscov's
Boscov's operates 40 full-service department stores throughout the Mid-Atlantic States. With its Intergis solution, this large retailer has significantly streamlined its services operations with automated routing, scheduling, dispatching and management of its technician force to achieve 40 percent more work performed per day. The Intergis Visual Control Room Solution is seamlessly integrated into Boscov’s call center for improved productivity levels for its 30 customer service representatives.
Cove Electric
Cove Electric, a full-service electrical company, prides itself in maintaining the highest quality personnel in the field. After one week of operation, Intergis’ fleet management solution – the Vericom MRM Solution - is deemed “essential to have” based on immediate benefits of managing Cove’s drivers and vehicles.
Cross Petroleum
Growing out of just one Texaco filling station and two trucks, today Cross Petroleum covers Northern California to the Oregon border with operations including 24 distribution and fueling centers, owned-and-operated service stations and a workforce of more than 50 people. With a fleet that includes 19 trucks, the family-owned Cross Petroleum selected Intergis and its Vericom MRM Solution to help it manage its growing enterprise with GPS vehicle tracking to maximize driver productivity and optimize valuable assets, automating routine payroll processes and reducing overtime.
Daystar USA
Daystar USA is a premier provider of exterior facilities maintenance programs. Intergis helped Daystar streamline its nationwide operations with its advanced routing, scheduling, and GPS-based tracking solution. The Intergis Visual Control Room Solution also provides complete automation for Daystar’s entire order processing and call center; and based on Daystar’s unique business needs, the Intergis professional services team created customized applications to better serve Daystar customers.
Edge Logistics
Edge Logistics, a technology-based transportation management and logistics company, serves companies seeking complete solutions to complex distribution requirements, custom tailoring reporting and delivery systems to customers’ precise needs. Edge Logistics uses the Intergis Visual Control Room (VCR) Solution in its 44 locations in 14 states operating with 1,000 resources in the field. Intergis’ multi-user software systems automate routing, scheduling, dispatching, vehicle optimization and all other mobile workforce needs on a national scale for Edge, which also utilizes many of the VCR’s unique modules matched to customers’ distinctive requirements.
Florida Pool Enclosures
Florida Pool Enclosures wanted to help its employees be more efficient and better serve customers. The company turned to Intergis and its mobile resource management solution – the Vericom MRM Solution. “We noticed an immediate return on investment on payroll alone, not to mention an increase in customer service and employee efficiency,“ says President, Mike Delahoz.
Foothills Delivery Service
Foothills Delivery Service is now able to better manage its couriers, thanks to the Intergis tracking and reporting solution, the Vericom MRM Solution. The company can pinpoint each courier’s location instantly which allows the company to validate delivery location and time of delivery for the customer.
Frederick P. Winner
Frederick P. Winner is a wholesale distributor of beer, ale, wine and other distilled beverages. The company was able to automate its manual process of tracking drivers’ stops and daily activities with the Intergis Mobile Field Services Solution, saving time and gaining operational efficiencies.
Geeks On Call
Geeks On Call® is quickly becoming the nation’s premier provider of on-site computer services. All the routing, scheduling and dispatching of hundreds of field workers every day is handled by the Visual Control Room Solution, Intergis routing, scheduling and dispatch software. The results: Technicians have doubled the number of customers they see from 2 or 3 per day to more than 5 per day. The company has also experienced major cost savings in travel and operational expenses.
Gerber Collision & Glass
Gerber Collision & Glass has grown into one of the largest auto collision and glass repairs companies in North America, with over 40 offices. Intergis provides routing and dispatch software for all the auto glass dealers in its network with the Intergis Visual Control Room Solution. Gerber has increased its productivity by vastly reducing time spent on scheduling, routing and dispatching its workforce of more than 1,000 service technicians. Documented results include a 10 percent productivity improvement among mobile auto glass installers; a 12 percent per-vehicle expense reduction; and a 25 percent productivity improvement of the dispatcher.
Grupo Bimbo
Grupo Bimbo, one of the world’s leading baking companies, relies on Intergis reporting and tracking solution for greater operational efficiencies and bottom-line savings. Customer service levels have also improved with the increased visibility and control that Grupo Bimbo has regarding its mobile workers and fleet of vehicles through Intergis’ Vericom MRM Solution.
Guardian Companies
Guardian Companies is a family of organizations that focus on real estate services, construction, and land development. The company needed a way to capture audit information from its drivers required by the International Registration Plan. With the Intergis fleet management system, the Vericom MRM Solution, Guardian now quickly and easily meets its compliance obligations and ensures accurate charges for its interstate travel.
HMS Plumbing
HMS Plumbing of Northern Virginia offers a full line of services for residential, commercial, and industrial customers. HMS Plumbing uses the Intergis tracking and reporting solution – the Vericom MRM Solution - to give it end-to-end visibility into its operations. HMS has reduced unexpected or unnecessary overtime, as well as eliminating unauthorized use.
Kurlander Electric Company
Kurlander Electric Company, a family owned company for more than 30 years, was able to improve its operations and profitability with Intergis tracking and reporting solution, the Vericom MRM Solution. The company recommends Intergis to all contractors wishing to improve the bottom line.
Metro Protective Agency
Metro Protective Agency, a private security services firm, uses an Intergis tracking and reporting solution – GuardTrax™ Security Force Locator Solution- to enable supervisors to pinpoint the exact real-time locations of their entire field workforce through a secure Web site and enable personnel to notify supervisors of significant incidents as well as access panic button functionality. With GuardTrax SFL, Metro Protective Agency has greatly improved its security operations and satisfied customers, leading to a significant competitive advantage.
Metro Security Services
Metro Security Services needed a reliable GPS system for its growing fleet of vehicles and drivers. Initially, the company installed another provider’s system but soon had reliability and other software-related issues. After implementing the Intergis reporting and tracking solution– the Vericom MRM Solution - the company now has a reliable system that delivers tangible results.
Moon Services
Moon Services, a 20-year old HVAC company achieved its primary objectives of increasing customer retention and decreasing customer disputes, but it also increased fleet efficiency and reduced expenses with its Intergis tracking and reporting solution – the Vericom MRM Solution. The company reduced overtime by 12-15 hours each week, saving the company more than $18,000 per year.
Paul J. Rach
Paul J. Rach, a successful concrete construction company, has reduced overtime, fuel costs and unauthorized use of its vehicles by implementing the Intergis tracking and reporting solution, the Vericom MRM Solution. These savings have added up to over $35,000 annually.
Pilgrim Furniture
Pilgrim Furniture virtually eliminated driver overtime with its tracking and routing solution from Intergis – its Visual Control Room Solution. Operations run much smoother now with warehouse staff, showroom workers and drivers all sharing real-time information about delivery services – and customers are very satisfied.
Pirtek Space Coast
Pirtek Space Coast provides customers in need of on-site hose services such as rental companies, construction sites, NASA and Cape Canaveral and local marinas. The company called on Intergis to help better manage and expand its existing territory with a team of four mobile service and sales technicians. Now, with the Vericom MRM Solution, Pirtek Space Coast is able to better track and manage its technicians, improving their productivity. The system was also easy to set up and use for immediate results.
Securityhunter Inc.
Securityhunter Inc. provides security system consulting and integration services throughout the United States and abroad to clients in both the public and private sectors. When the technically savvy Securityhunter team needed a GPS vehicle tracking system to gain visibility into its own vehicles and workforce of specialists it chose Intergis and its tracking and reporting solution – the Vericom MRM Solution. Now, Securityhunter has real-time information at its fingertips on the location of personnel, whether at one job site or en route to another. The company can consistently inform its clients of where Securityhunter has deployed its resources at any given moment, 24 hours a day, 7 days a week.
SERVPRO®
SERVPRO® franchisees are fire and water damage cleanup specialists. When SERVPRO of Lexington and Burlington, MA, needed a reliable tracking and reporting solution, it turned to Intergis. The company has experienced an increase in productivity and a decrease in fuel consumption – about 20 percent per month with the Vericom MRM Solution from Intergis.
Sun City Security Service, Inc.
Sun City Security Service, Inc. (SCS), a security company in El Paso, Texas, provides operates a 24-hour live dispatch center where managers administer operations by communicating with customers and more than 100 guards in the field. The GuardTrax™ Security Force Locator Solution, an Intergis tracking and reporting solution, has given the company a major competitive advantage with increased visibility: “I can show my clients on screen, without any doubt, that my guards are where they’re supposed to be at all times. No one else can offer that level of safety, protection and professionalism,” says President and CEO Dave Scepanski.
Tebarco Door
Tebarco Door wanted to control its fuel costs and better manage its fleet of vehicles and mobile workers. After implementing the Intergis tracking and reporting solution, the Vericom MRM Solution, the company has experienced a dramatic reduction in its fuel costs by approximately $1,500 each month.
The Linus Alarm Corporation
The Linus Alarm Corporation is now able to better manage its mobile technicians with the Intergis tracking and reporting solution, the Vericom MRM Solution. The company can pinpoint each technician’s location instantly which allows the dispatcher to improve and recognize unauthorized use.
TUFF SHED
TUFF SHED realized a reduction in unauthorized travel time soon after implementing its Intergis tracking and reporting solution, the Vericom MRM Solution. In fact, the company realized a $6,000 savings in just one month. Another expected benefit helped the company resolve an issue quickly, saving potentially significant time and resources.
United Rentals, Inc.
United Rentals, Inc., the largest equipment rental company in the world, is gaining significant operational improvements with the help of the Vericom MRM Solution, an Intergis tracking and reporting solution. United Rentals can now monitor and report on its large fleet of vehicles, drivers and other assets; and the dispatcher has gained greater control and efficiencies when scheduling and optimizing routes. According to Branch Manager Bob LoRusso, “We experienced an ROI in the first week of use!”
Vito Plumbing
Vito Plumbing advises the benefits of the Intergis tracking and reporting solution more than compensate for the cost of the solution. The president estimates that a few thousand dollars has been saved in lower insurance premiums, while safety has improved through a reduction in speeding incidents. Reduced fuel costs, overtime pay and unauthorized vehicle use have all added to the tangible benefits the Vericom MRM Solution delivers.
Warren CAT
Warren CAT, an authorized factory Caterpillar dealer, uses the Intergis Visual Control Room Solution to efficiently dispatch, schedule, route and track each vehicle. Driving time has been reduced, even as the same number of technicians are seeing more customers each day. Customer service has dramatically improved: Customer wait time has been reduced by over 300 percent for some jobs and Warren CAT is expected to accrue annual savings of $2.8 million.
Xpedx
Intergis Visual Control Room has saved xpedx, a division of International Paper, 10 percent of its delivery costs, while its service division is growing its revenues with improved Intergis dispatch and routing software – the Visual Control Room Solution. Improved customer service has accrued company-wide.
Yale Materials Handling Corporation
Yale Materials Handling Corporation markets a full line of lift truck products and services, as well as motorized hand trucks. Yale offers comprehensive Fleet Management services, as well as Yale® service, parts, financing and training. Yale chose the Intergis Visual Control Room (VCR) Solution to automatically schedule, route and dispatch service technicians and others within the company; GPS tracking gives Yale real-time visibility into its mobile resources. With Intergis, Yale has seen a 17 percent increase in work capacity.
Zap Termite & Pest Control
Zap Termite & Pest Control has gained greater control of its operations and, as a result, is also able to serve its customers even better. With the Intergis fleet software solution – the Vericom MRM Solution - overtime expenses have decreased year- after-year and unauthorized after-hours driving has ceased.
