White Papers

From a service executive’s point of view, the time is now to build a sustainable service organization, both from an operational and environmental perspective. In the upcoming Aberdeen State of the Market 2009 Report, 51% of service respondents indicated that they currently have a green initiative in place, with 27% responding that they have had an initiative in place for more than three years.

Today’s powerful GPS-based navigation tools may eventually eliminate the age-old dilemma associated with asking a stranger for directions. While adoption of these tools and innovation around the uses of location information is active in the consumer space, service enterprises have yet to fully leverage the complete benefits afforded by the routing, tracking, navigation and overall resource management capabilities enabled by increased location awareness and intelligence.

The complexity of accurately aligning service demand — consisting of the backlog and pipeline of work orders — with service supply — consisting of technician skill set, availability, geography, and inventory — continues to plague many labor-intensive field service organizations.