Ongoing Support Services

Intergis ongoing support services include three major elements: Customer Care, technical experts, and free upgrades for future innovations. For its valued customers, Intergis is committed to delivering memorable customer service experiences each and every time.

Customer Care – quick resolutions and courteous service. Beyond the initial implementation, Intergis is committed to strong, ongoing relationships with its customers through its exceptional customer service and support team.

Our mission is to provide timely responses to all customer inquiries and provide a high-level of quality service with quick problem resolutions and courteous services.

Our customer care includes:

• Online help: Available 24/7 from any Web-enabled device, go to www.mymrm.net to access your account, view a complete set of FAQs and find additional Intergis MRM support features and information.
• Customer Care team: Available to address your questions or issues, this U.S.-based team can be contacted via e-mail at customercare@intergis.com or call 1-877-483-7426, Option #1.
  
  Standard Customer Care is available from 8:00A to 5:00P, Eastern Time. Additional coverage hours are available for a small additional charge.   

Technical experts on the job. Ongoing support – customized and personalized for you and your Intergis solution - is provided by the same expert-level technicians that performed your system’s implementation. While this support is normally delivered via phone, we also offer pager facilities for emergencies and dial-up modem to expedite technical diagnostics. In most cases, you can count on our Intergis support team resolving your situation with one contact.

Updates for enhanced benefits.  Intergis continues to innovate and update its solutions based on customer feedback, industry trends and government requirements. As an Intergis customer, you automatically get these updates - either free of charge or as part of your Intergis customer care plan. With updates, we strive to incorporate new functions, technologies and changes much faster than other providers in the market, ensuring you can take advantage of the latest innovations.

Our support services commitment to you:

• Comprehensive Customer Care—whether you prefer online support or a team accessible via phone or e-mail – we are ready to help
• Seasoned support experts for one-on-one technical assistance
• Issues that are tracked until resolved – we own the problem from initial call to final resolution
• Remote diagnostic tools that allow us to mirror your issues for faster resolutions
• Upgrades and enhancements are automatic and quick, made via the Internet.