Pilgrim Furniture Eliminates Driver Overtime.

The Need
Pilgrim Furniture was using a manual routing, scheduling, and cubing process that would take several hours a day. The warehouse manager of the furniture retailer would build routes based on guesses. Drivers were then on their own to find customer locations throughout New England. Pilgrim Furniture manually called customers the night before a delivery to confirm arrival times.

Our Approach
Visual Control Room was implemented to help Pilgrim save money and time in its delivery operations, automate customer communication, and improve customer relations. Orders are now input from the showroom floor into the Visual Control Room system and called up by the warehouse staff when needed. In addition to optimizing routes and schedules, VCR also automatically determines how much furniture can fit onto each truck. Drivers call into the Automatic Phone Response module throughout the day to update their schedules and customers are able to call the system to automatically confirm delivery times at their convenience. Plus, directions and maps are automatically printed, reducing delays due to lost drivers.

The Result
The automated process of routing, scheduling and cubing was reduced from several hours to ten minutes a day. Driver overtime has been virtually eliminated. Pilgrim is able to use the customer notification personnel for other tasks in the store. And, everything runs much smoother with the warehouse staff, showroom workers and drivers all sharing the same real-time information.

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